Cisco Support Services
Knowledgeable network professionals
Your complete Cisco™ partner
CCE offer maintenance & support services across the entire Cisco estate – current to EOSL models. Our offering is an alternative to traditional Cisco direct services, providing a cost-conscious solution from a true channel centric partner.
CCE quotes are based on Inventory, SLA, business risk
CCE take a different approach when quoting support services for Cisco estates. Taking a more granular, individual view when preparing your quote enables YOU, our partner, to portray a client level understanding of their business needs. Together we will not just be one of a crowd making up the Response Numbers.
- SLA’s from NBD 8x5 to 2hr Parts 24x7
- Parts ONLY or With On-Site Engineering
- Smart Collector services – CSP-C & EEM
- Access to Cisco Experts, up to CCIE’s for Design, Deployment & Configuration Services
- HW Replacement without the need to complete a full Cisco troubleshooting
- Access to IOS/TAC – direct access to CCO Login
- SLAs commence from time of logging call, not once troubleshooting has been completed
We have worked with the CCE Cisco Bid Team for over 10 years and during that time CCE have enabled myself and my sales teams the ability to bid and win against the larger Cisco maintainers. They are attentive, reliable and business friendly.Commercial Director, IT Support company