Global Hardware Support

Optimum performance from computer hardware

Hardware Support from CCE – your global IT support partners

Hardware faults cause immediate productivity issues when they arise. To prevent disruption and delays in dealing with global call centres, thorough planning and support is needed to reduce the likelihood of hardware failure. CCE have over 40 years experience providing hardware support and have the global infrastructure to minimise disruption when faults occur and reduce the likelihood of hardware failure.

Total coverage
CCE provide global support on all types of IT hardware. Each hardware item is covered on an annual basis at an agreed service level and cost, ensuring maximum availability and extended equipment lifetime. We can provide your clients’ with comprehensive hardware support whatever region or country they operate in.

Contracted maintenance agreement
We work with all hardware types from all leading manufacturers. Whether you are a reseller in SME, mid-market, large organisation or enterprise, our UK and global 24x7x365 response service keeps your clients’ hardware maintained, leaving you free to focus on a more strategic relationship with your clients

Key features:

  • UK based service desk
  • Global multi-vendor support
  • Flexible service level agreements
  • Pro-rata additions and deletions during contracted term
  • Consolidated hardware contract dates
  • Increased margins on post warranty support
  • Dedicated account management team
  • Global network of fully qualified engineers and strategic stock locations

Find out more

Find out more about how CCE's IT support services can help your organisation. Please contact our team on:

0203 102 7072
partners@cce.co.uk


We will be pleased to discuss your requirements, welcome you on a tour of our facilities or provide you with more information.

 


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